Therez a new service called Qunu which brings together all those people interested in technology to provide tech support.
Excerpt --
What's Qunu? Qunu is a next-generation expertise matching service. We use instant messaging to connect -- in real time -- people who have software or tech-related questions with experts who are passionate and willing to help.
Their philosophy is to connect Experts, who have enuf practical knowledge to users rather than connecting support center people, who doesnt have much "Hands on" experience. Will companies employ Qunu to provide support services ??
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